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How to assemble system information for Technical Support

Applies To

RealFlight Drone
RealFlight 7
RealFlight 6
RealFlight G5
RealFlight G4
RealFlight G3
RealFlight G2
RealFlight G2 Lite
RealFlight NexSTAR Edition
RealRace G2

Answer

To assemble system information for our technical support personnel, do the following:

For RealFlight G2, G2 Lite, NexSTAR and RealRace G2

1. Click on the Windows Start menu, select Program Files/RealFlight (RealRace or R/C Pilot).

2. Click on the Control Panel.

3. In the Control Panel click on the Technical Support button, followed by the Assemble System Information button.

4. There are two methods of supplying this information to us. The preferred method is to attach the c:\paneloutput.txt file to an email. Please address this email to: rfsupport@greatplanes.com. Alternately, you may click on the Copy to Clipboard button and then paste this information into the body of an email. Again, this email should be addressed to: rfsupport@greatplanes.com.

For RealFlight G3, G4, G5, RF6, RF7 and RF Drone

1. Double click the RealFlight Launcher on the desktop

2. In the RealFlight Launcher click the Addition Options button.

3. Click the Technical Support button, followed by the Assemble System Information button.

4. There are two methods of supplying this information to us. The preferred method is to attach the c:\paneloutput.txt file to an email. Please address this email to: rfsupport@greatplanes.com. Alternately, you may click on the Copy to Clipboard button and then paste this information into the body of an email. Again, this email should be addressed to: rfsupport@greatplanes.com.

Note 1: Please do NOT use dxdiag (Directx diagnostics) to send us the system information. Occasionally users will supply us with the information files generated by Microsoft’s DXDIAG program. In many applications, this information provides the software manufacturers with the necessary information. This is not the case with our software. The file generated by the Assemble System Information button provides additional information about the software installation and settings.

Note 2: Privacy Notice. The file that is sent to our support personnel contains information about your hardware and software installation and settings. This information assists us in diagnosing and resolving difficulties that may arise when using one of our products.

Prior to sending this file it is possible to view the exact contents by looking at the c:\cpanelout.txt file in a text editing program such as Word or Notepad. Please note that you are NOT required to send any of this information in order to register or use our products. Additionally, this information is kept confidential and is used to resolve any difficulties, etc. which might arise. It is not distributed or shared with any other companies.

Content Copyright 2015, Knife Edge Software and Great Planes. Web design Copyright 2001-2015, Knife Edge Software. RealFlight Software is Copyright 1997-2015,  Knife Edge Software.

Microsoft, Windows 95/98/2000/ME/XP/Vista/7 and DirectX are trademarks of the Microsoft Corp. Intel and Pentium are trademarks of the Intel Corp.

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